Seminar Series

2015 Patient Experience Symposium

The 2015 Patient Experience Symposium was held in Sydney, NSW on the 30th April 2015 as part of Patient Experience Week. The symposium was jointly hosted by the Clinical Excellence Commission (CEC) and the Agency for Clinical Innovation (ACI) in partnership with the Bureau of Health Information (BHI), Cancer Institute NSW (CINSW), NSW Nursing and Midwifery Office (NaMO) and NSW Kids and Families. The day was an opportunity for NSW Health staff and consumers to hear from leading experts in patient experience and Patient Reported Outcomes Measures and to share innovations in improving patient experience. The Symposium included keynote addresses from two international speakers (Patrick Charmel and Dan Wellings) and a local consumer (Laila Hallam); breakout sessions focused on meaningful measurement and action to improve patient experience at the individual, service and system level; and an interactive panel discussion to enable delegates to share experiences and to apply Symposium learnings in practice.

Partnerships 4 Safety and Quality: Engaging Patients and Families to Improve Health Care

The seminar, held by the Clinical Excellence Commission (CEC) in Sydney in October 2013, is designed to assist health services with partnering with patients, family and carers as consumers of health care services to improve health care safety and quality. International guest speakers included Mr Jim Conway and Dr Susan Frampton. Now you can view the presentations for yourself.

Breaking Down the Barriers: Health Literacy, Communication and Health Services

This seminar, held in Sydney in April 2012, brought together 200 delegates from NSW and other states for a forum on practical strategies to reduce barriers to health literacy. Jointly presented by the Health Literacy Members: Clinical Excellence Commission, Australian Commission on Safety and Quality in Health Care, NSW Health Care Complaints Commission and The School of Public Health, University of Sydney.

Keynote speakers included Dr Rima Rudd from Harvard School of Public Health, Harvard University USA. View her presentation, Supporting health services to assess and improve their own "health literacy environment", online plus eight other presentations from Australian leaders in the field of patient based care and health literacy.

Building Leadership to Improve Patient Based Care

The seminar, held in Sydney in July 2011, was a great success. The seminar was jointly hosted by the Clinical Excellence Commission and the Australian Commission on Safety and Quality in Health Care. This program is designed to assist in building leadership skills to face the challenge of shaping organisations to support improved patient care experience. Now you can view the presentations for yourself. (NB: some personal photos from Alicia Wood's presentation have been removed in the interests of privacy).