Programs Patient Flow and Safety Collaborative
The Patient Flow and Safety Collaborative aimed to improve access to acute hospitals for patients throughout NSW and reduce the rates of significant adverse events through fostering a safety culture.
In total 36 teams from hospitals around NSW worked collaboratively over a 12-month period (March 2003 to March 2004) to improve processes of care for emergency and elective surgical patients and complex medical patients.
This project wrapped up in March 2004 however post collaborative work was conducted up until around March 2005, including production of a toolkit and several specialised master classes.
Resources
Improving Patient Access to Acute Care Services Toolkit
This Toolkit is designed to be an aid to you and your organisation should you choose to embark upon the journey to improve patient access to acute services. The Toolkit is a compilation of strategies and ideas from multiple sources. It is aimed at hospitals providing acute adult medical and surgical care, although many of the principles may be applicable in obstetric, paediatric and mental health services.
The Toolkit has been designed with the intention that you should adopt a systematic approach to improving patient flow across your organisation. To do this, you should start at the beginning of the Toolkit and work your way through the different stages of designing and implementing a successful redesign program. However, should you simply want change ideas and strategies to implement, you should go directly to the interventions section where there are detailed descriptions of many specific changes you can test.
The Improving Patient Access Toolkit is a booklet divided into the following sections:
- Introduction to patient flow
- Planning the improvement work
- Diagnosing flow problems in your organisation
- Key elements of an access improvement project
- Interventions/change ideas
Improving Patient Access to Acute Care Services Toolkit - PDF ~957kb
