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ProgramsQuality System Assessment

Logo with QSA treatment and program title

What is Quality Systems Assessment (QSA)?

The Quality Systems Assessment (QSA) program, within the Clinical Excellence Commission (CEC), is a key component of the Patient Safety and Clinical Quality Program (PSCQP), which was established across the NSW health system. CEC Directions Statement - PDF ~1.10mb

The QSA program focuses on the systems in organisations within the NSW health system for quality and safety and not on individual performance. The QSA methodology is based on a risk management framework which aims to evaluate the systems and processes which organisations have in place to control risksto patient safety using self-assessment and independent verification. The QSA program aims to develop and conduct quality system assessments of public health organisations (PHOs) including the fifteen Local Health Districts (LHDs), St Vincent's Health Network, The Sydney Children's Hospital Network,NSW Ambulance Service and Justice Health and recommend improvements.

QSA Program Flyer - PDF ~ 168kb

Quality Systems Assessment 2012

The 2012 Safer Systems Better Care report is the sixth report of the annual QSA self-assessment. The Quality Systems Assessment (QSA) Safer Systems Better Care, 2012 report, presents the second system-wide census of key quality and safety activities undertaken in NSW. It shows substantial adherenceto best practice guidelines in many areas, and some important areas for quality and safety improvement. Three strategic themes emerge across public health organisations (PHOs) in the 2012 self-assessment, and from reflection on the results from the five-year cycle:

  • The need to improve communication and feedback at all levels of public health organisations;
  • The need to continue to invest in developing organisational capacity and excellence in quality and safety; and
  • The need to improve patient outcomes through building effective clinical teams.

2012 QSA NSW Statewide Report
2012 QSA NSW Statewide Report
- PDF ~ 4.15Mb

Care for the Dying in NSW Report
2012 QSA Care for the Dying in NSW Report
- PDF ~641kb


Please direct your queries and correspondence to:

Program Lead, Quality Systems Assessment
Locked Bag 8
Haymarket NSW 1240

Phone: (02) 9269 5622 Fax: (02) 9269 5599