Organisational Development

Capability Group:
Defining knowledge, skills and abilities

The Patient Safety and Quality Improvement Capability Group defines the workforce capabilities required by healthcare workers to meet their safety and quality responsibilities. This group is designed to complement the NSW Public Sector Capability Framework.

The Patient Safety and Quality Improvement Capabilities Group was developed following extensive consultation with clinical governance and workforce leaders. The intention of the Patient Safety and Quality Improvement Capability Group is to translate clinical governance concepts to the language used in employee capability frameworks. It will help Workforce and Clinical Governance teams recruit, develop and succession plan for the right knowledge, skills and associated behaviours and create sustainability in roles and teams throughout the organisation.

The Patient Safety and Quality Group comprises four new capabilities:

  • Utilise Improvement Methodologies - Able to understand and utilise appropriate improvement, research and/or applied science methodologies to determine if and when changes lead to improvement.
  • Think Creatively and Innovatively - Develop, implement and test novel improvement ideas.
  • Manage Clinical Risk - Identify, communicate and prevent circumstances that put patients at risk of harm.
  • Manage Factors that Influence Human Performance - Understand and apply knowledge regarding how the organisation, environment, technology, process teams and personal conditions impact human performance.
The Organisational Development and Human Factors team are available to advise District Workforce and Clinical Governance teams to use the Patient Safety and Quality Improvement Capability Group in recruitment and selection, position descriptions, training programs and development plans. Previously, the framework has been used for capability mapping for key roles, training needs analyses and advising on setting up Greenfield clinical governance teams.
Patient Safety and Quality Improvement Capabilities Group


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Appendix A: Origins of the Patient Safety and Quality Improvement Capabilities


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Appendix B: Case Study for Capability Mapping


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Appendix C: Capabilities Mapped to CEC Development Programs


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