National Safety and Quality Health Service Standards

Standard 1 - Governance

Governance and Quality Improvement Systems

CEC Resources

NSW Health legislation

NSW Health policies and guidelines are available from the NSW Health website


Relevant policies and guidelines include:

  • Patient Safety and Clinical Quality Program (PSCQP), PD 2005_608
  • Incident Management Policy, PD 2014_004
  • Complaints Management Policy, PD 2006_073
  • Complaints Management Guidelines, GL2006_023
  • Complaint or Concern about a Clinician - Principles for Action, PD 2006_007
  • Complaint or Concern about a Clinician - Management Guidelines, GL 2006_002
  • Risk Management - Enterprise-Wide Risk Management Policy and Framework - NSW Health, PD2015_043
  • NSW Health Policy Directives and Other Policy Documents, PD2016_014
  • Safety Alert Broadcast System Policy Directive, PD2013_009
  • Executive Performance Management, PD2015_033

NSW Health other

Other

Clinical practice

CEC resources

NSW Health policies and guidelines

NSW Health other

Other

Performance and skills management

CEC resources

NSW Health policies and guidelines

  • Recruitment and Selection of Staff to the NSW Health Service, PD2015_026 
  • Visiting practitioners and staff specialists Delineation of clinical privileges, PD2005_497 
  • Model Service Contracts - VMO and HMO 
  • Service Check Register for NSW Health, PD2013_036 
  • Complaint or Concern About  a Clinician, PD2006_008 
  • Complaint or Concern About  a Clinician - Management Guidelines, GL2006_002
  • Managing for Performance, PD2013_34 
  • Visiting Medical Officer (VMO) Performance Review Arrangements, PD 2011_010 
  • Patient Safety and Clinical Quality Program (PSCQP), PD 2005_608 
  • Executive Performance Management, PD2015_033 

NSW Health other

Other

  • ACSQHC - Standard for Credentialing and Defining the Scope of Clinical Practice - National papers 
  • ACSQHC - National Patient Safety Education Framework 
  • APHRA
  • HCCC
  • HPCA

Incident and complaints management

CEC resources

NSW Health policies and guidelines

  • Incident Management, PD2014_004 
  • Patient Safety and Clinical Quality Program (PSCQP), PD 2005_608 
  • Complaints Management Policy PD 2006_073 
  • Complaint Management Guidelines, GL2006_023 
  • Complaint or Concern about a Clinician - Principles for Action, PD 2006_007 
  • Complaint or Concern about a Clinician - Management Guidelines, GL 2006_002 

NSW Health other

Other

Patient rights and engagement

CEC resources

NSW legislation

NSW Health policies and guidelines

  • Your Health Rights and Responsibilities, PD 2011_022 
  • Guideline to Consumer Participation in NSW Drug and Alcohol Services, GL2015_006 
  • Consent to Medical Treatment - Patient Information, PD2005_406 
  • Interpreters - Standard Procedures for Working with Health Care Interpreters, PD2006_053 
  • Multilingual Health Resources by AHS, DoH and NGOs Funded by NSW Health (Guidelines for Production), GL2005_032
  • Culturally & Linguistically Diverse (CALD) Carer Framework: Strategies to Meet the Needs of Carers, GL2009_018 
  • Respecting the Difference: An Aboriginal Cultural Training Framework for NSW Health, PD2011_070
  • Advance Care Directives (NSW) - Using, GL2005_056 
  • Health Care Records - Documentation and Management, PD2012_069 
  • NSW Health Code of Conduct, PD2015_035 
  • Communications - Use & Management of Misuse of NSW Health Communications Systems 
  • Electronic Information Security Policy - NSW Health, PD2013_033
  • Incident Management Policy, PD 2014_004 

NSW Health other

Other