Improvement Science Train the Trainer

The aim of the Improvement Science Train the Trainer workshop is to upskill NSW Health staff so that they are able to co-present with CEC facilitators at the Foundation Clinical Leadership Program (FCLP) two-day Improvement Science workshops (using a Driver Diagram), and be able to independently run their own workshop in their LHD/SHN.

Important: This workshop is not targeted at staff wanting to learn Improvement Science or how to do a driver diagram. Workshop participants need to be very familiar with Improvement Science and Driver Diagrams before they attend the Train the Trainer session.

Learning objectives

At the end of the workshop, participants will;

  • Be able to organise a one-day Improvement Science Workshop
  • Discuss the intent behind the Power Point slides and express confidence with the content (content knowledge)
  • Competently and confidently present the material in the Power Point Slides (presentation skills)
  • Be invited to form part of the teaching faculty at the CEC Quality Improvement Academy. Annual reviews will be established to ensure teaching skill levels are maintained

There is an expectation that, following the workshop, participants will:

  • assist with Foundational Clinical Leadership Program (FCLP) two-day Improvement Science workshops at their LHD and be prepared to present Steps: 1 to 5.
  • be involved with, or run at least two Improvement Science workshops annually (to maintain skill level).
  • evaluate the Improvement Science workshops run at their LHD (CEC Staff (Wendy Jamieson) can supply electronic Survey Manager survey links to assist).
  • co-ordinate 12+ month review of progress and project outcomes from LHD run Improvement Science Workshops (CEC Staff (Wendy Jamieson) can supply electronic Survey Manager survey links to assist).
  • assist in table facilitation at Executive CLP two-day Improvement Science workshops in Sydney CBD.
  • assist on Panels at Executive CLP Graduation days in Sydney CBD.

Course dates

This workshop will be run annually at the CEC. For course dates, please search the CEC's Events Calendar

Mode of delivery

Face to face 9am to 5pm

Who should attend

Staff with extensive experience in Improvement Science and Driver Diagrams who want to teach these concepts.

Prior learning requirements

Participants must have:

  • completed an actual driver diagram and emailed it to Wendy Jamieson at least 1 week prior to the workshop (it can be a Driver Diagram that you have done or helped someone do e.g. as part of FCLP)
  • had the opportunity to give feedback on the Power Point slides and program template
  • revised all of the CEC's quality improvement tools on the CEC QI Academy Website
  • OPTIONAL: facilitated a table at an Improvement Science workshop


It is expected that participants will be familiar with the CEC's Quality Improvement Tools

Evaluation of program

Participants will be asked to give feedback at the conclusion of the program via a short survey. It is an expectation that all participants complete the course evaluation survey.

Please note: It is NOT a time to critique slide by slide the Power Point presentations or the workshop program. An opportunity to provide feedback on the slides & program will be given to participants prior to the workshop.


It is expected that participants will participate fully in the practical sessions and be fully engaged. Participants will be required to present sections and stages of the Improvement Science slides.

CEC certificate

Certificates will be issued to participants who complete the program.

CPD points

Participation in this program will qualify participants for continuing professional development hours, as required by their respective National Board.


  • Free for NSW Health Staff
  • Non-NSW Health staff $660 (inc GST)

Program capacity

20 participants

How to register

Go to the CEC Events Calendar, select your workshop date and complete the registration form

Program contact

Name: Wendy Jamieson
Position: Senior Manager, CEC Quality Improvement Academy
Phone: 0434 078 026


Wendy Jamieson

Wendy Jamieson

Senior Manager - Quality Improvement Academy, CEC

B App Sci (MRA), Masters Sci (Applied Statistics), FISQua

Wendy has over twenty-five years experience in quality management in healthcare with leadership roles in Victoria and NSW.

In 2009, she joined the CEC as a member of the Quality Systems Assessment (QSA) team, developing and managing the QSA On-site Visit and Verification Program.

In March 2015, she was appointed as the manager of the CEC's Clinical Leadership & Improvement Program (now the Quality Improvement Academy) where she oversees the Improvement Science and Clinical Leadership Programs with approximately 300 participants each year.

Wendy is a RABQSA-AU & BSBAUD402B Certified Auditor and successfully completed the ISQua Fellowship Program in June 2014, and the CEC Executive Clinical Leadership Program in August 2014. Wendy is passionate about improving the quality and safety of healthcare for current and future generations.

Evette Buono

Evette Buono

Senior Manager, Knowledge, Evaluation and Research, CEC

B.Pharm, MBA (Health Management), Cert IV TAE, MSHP, MPS

Evette joined the Clinical Excellence Commission in 2012 establishing the Quality Use of Antimicrobials in Healthcare Program, and represents NSW on the National Antimicrobial Stewardship Network. She is a pharmacist with a long standing interest in infectious diseases and pharmacy education and training. Evette has experience in the community and hospital sector, where she has held positions in clinical, management and educator roles.

Evette led the statewide antimicrobial stewardship program for 6 years and is an associate investigator for the National Centre for Antimicrobial Stewardship. Since completing the IHI Improvement Advisor Training Program in 2017, Evette has worked as an improvement advisor on two large CEC Collaboratives.

Sonya Bubnij

Sonya Bubnij

Curriculum and Faculty Development, Program Lead, CEC

Sonya is a Registered Nurse with over 30 years' experience in NSW Health. Her past roles include Clinical Nurse Specialist in both Intensive Care and Community Aged Care, Clinical Nurse Educator for Community Palliative Care and Clinical Nurse Consultant for Surgery at St George Hospital. She has also been a Lecturer in charge of several undergraduate units at the Australian Catholic University.

Sonya is passionate about staff development and service improvement for safety and quality. She has a Masters in Clinical Education, Certificate IV in Workplace Learning and Assessment, and a Diploma of Leadership and Management. She also has over 12 years' experience in clinical leadership development, facilitation and coaching.

Sonya has applied quality improvement methodologies to her own improvement projects for over 12 years. Her substantive role is Improvement Advisor for South East Sydney Mental Health Services where she coaches staff at all levels to apply Improvement Science to projects to achieve measurable outcomes for their consumers and teams.