Safety culture with accountability
The whole care system, including patients, clinical and support staff, management and boards, are equipped to lead positive safety cultures and improve performance in all settings.
Staff throughout the system are aware, supported and equipped to implement and sustain a strong safety culture
Actions
- Define and promote a consistent, shared framework for safety culture and accountability within our safety model.
- Provide teams with resources and support to implement best practice safety culture structures and approaches in line with clinical governance standards.
Patient, family and carer voices are amplified and supported to build a collective agency for safety improvement.
Action
- Support the delivery of the NSW 'Elevating the Human Experience – A Guide to Action', through developing innovative ways of elevating the patient, family and carer voice in safety, including a focus on ensuring that the voice of people from diverse backgrounds is heard.
