Resources and tools
Safety culture measurement
- Going home checklist
- Be a voice for safety
- Leadership during times of high pressure
- Safety Huddles – COVID-19
- Wellbeing – FACECOVID-19
- Key thoughts for teams and leaders to help under pressure
- Optimising staff preparedness, wellbeing, and functioning during the COVID-19 pandemic response
- Safe care for patients during COVID-19
- Psychological safety for managers and team leaders
Be a voice for safety
- Guidelines for Conducting Clinical Reviews and Morbidity & Mortality Meetings
- Guiding Principles - Morbidity & Mortality Meetings
- Cue Card for Presenters - Morbidity & Mortality Meetings
- Guiding Principles of Morbidity and Mortality (M&M) meetings in action podcast series
- Checklist for Chairs - Morbidity & Mortality Meetings
- Editable Paediatrics Report Template - Morbidity & Mortality Meetings
Patient centered care
- TOP 5 toolkit for hospitals
- TOP 5 toolkit for RACFS
- TOP 5 toolkit for community services
- TOP 5 Phase 2 Research Report prepared for the HCF Research Foundation
Top 5 implementation resources
Top 5 carer's brochures
Central Coast Local Health District Top 5 Resources
A guide to action.
Consumer enablement is the extent to which people understand their health conditions and have the confidence, skill. Knowledge and ability to manage their health and wellbeing. The guide provides information, tools and resources to help consumers, carers and communities manage their own health and wellbeing.
The AHRQ Health Literacy Universal Precautions Toolkit, 2nd edition, can help primary care practices reduce the complexity of health care, increase patient understanding of health information, and enhance support for patients of all health literacy levels.
The Australian Commission on Safety and Quality in Healthcare wrote this paper in 2014 to raise awareness of health literacy. It is a useful overview of the context of health literacy and how organisations can address it.
Four podcasts discussing various aspects of health literacy. Available to NSW Health staff via the My Health Learning website.
Tips for producing resources for consumers.
Nutbeam, D, Social Science & Medicine 2008;67(12):2072-2078.
A communication tool used to check understanding. The website explains how teach-back can help staff and consumers to communicate. It has a range of helpful videos, presentations and resources. The website was developed by South Eastern Sydney Local Health District (SESLHD) in partnership with Deakin University.
Written by Cindy Brach and a team of researchers, this article proposes ten elements that organisations must have to become health literate. Each attribute is listed with practical examples of how to meet it.
Health literacy resources including infographics, summary sheets and a consensus statement. Click on the link and type health literacy into the search bar.
Trezona et al. The Organisational Health Literacy Responsiveness (Org-HLR) Self-Assessment Guide. 2018
The self-assessment guide aims to support organisations to assess their responsiveness to health literacy, identify strengths and limitations and prioritise improvement activities.