Virtual drop-in sessions for mental health teams

Ingrid has a background in Nutrition and Health Promotion with experience coaching teams in Improvement Methodology. Ingrid has expertise with Family of Measures, Driver Diagrams, Run charts, Safety Fundamentals, Safety Culture, Team Design, Quality Tools, Process Mapping and PDSA cycles.

Kimberley joined the NSW Clinical Excellence Commission in 2005, leading the inaugural NSW Hand Hygiene Campaign and Between the Flags Program.

Between March 2014 and January 2018, Kimberley was a key member of the Senior Executive for South Eastern Sydney Local Health District, Mental Health Service, leading the Service Development and Innovation portfolio. In this role, she was responsible for Service Development, Innovation, and Improvement Science, and led the SESLHD Mental Health Patient Safety Program to reduce harm to consumers and increase the capability of staff to build a culture of improvement locally in partnership with consumers.

Kimberley embarked on the International Society for Quality in Health Care (ISQua) Fellowship Programme receiving Fellowship in January 2017, and she undertook the Improvement Advisor Program at the Institute for Healthcare Improvement (IHI) in Boston, graduating in September 2017.

In January 2018, Kimberley joined the Clinical Excellence Commission as Improvement Advisor, supporting the NSW Falls in Hospitals Collaborative, and supporting the IHI Improvement Advisor Program participants, and National Perineal Tears Collaborative. In November 2018, she was appointed Senior Manager for the NSW Mental Health Patient Safety Program.

This role is to support building capacity for quality and safety improvement initiatives to improve care for older people as they engage with NSW Health services.

Lorraine has a nursing background with considerable experience in aged care in both community and acute care settings and in the residential aged care sector and is a Graduate of the Australian Institute of Company Directors (AICD).

Maree has worked at the Clinical Excellence Commission (CEC) for over 10 years on programs including the National Hand Hygiene Initiative, the NSW Falls Prevention Program and the Pressure Injury Prevention Project.

She is currently working as an Improvement Lead in the newly formed Older Persons Patient Safety Program that focuses on supporting quality improvement initiatives, including the provision of support for the Living Better Value Care (LBVC) Falls Collaborative teams and working with the Mental Health Patient Safety Program.

Maree's experience in health has helped develop a strong commitment to improvement in clinical practice enhancing the patient experience and building capacity in health care.

She has been involved in adult, paediatric, maternal and older person patient safety initiatives and has engaged with a wide range of networks at state and national levels.

Mary has a clinical background as a Registered Nurse and has worked in the United Kingdom and Australia in intensive care and education prior to moving to the quality and safety arena.

She has broad experience in clinical governance and quality/safety improvement at hospital, local health district and state-wide levels and has a strong interest in healthcare culture change and large systems improvement.

By background, Mary is a registered nurse with a PhD in nursing, focused specifically on patient experience. Mary has completed an NHMRC Implementation Science Fellowship as well as an IHI Improvement Coach program. Mary draws on her years of clinical practice to help inform her current role with the CEC.

Her past roles include Clinical Nurse Specialist in both Intensive Care and Community Aged Care, Clinical Nurse Educator for Community Palliative Care and Clinical Nurse Consultant for Surgery at St George Hospital. She has also been a Lecturer in charge of several undergraduate units at the Australian Catholic University.

Sonya has applied quality improvement methodologies to her own improvement projects for over 12 years. Her most recent role as Improvement Advisor for South East Sydney Mental Health Services involved coaching staff at all levels to apply Improvement Science to projects to achieve measurable outcomes for their consumers and teams.

Sonya is passionate about staff development and service improvement for safety and quality. She has a Master’s in Clinical Education, Certificate IV in Workplace Learning and Assessment, and a Diploma of Leadership and Management. She has more than 12 years' experience in clinical leadership development, facilitation and coaching.

In 2009, she joined the CEC as a member of the Quality Systems Assessment (QSA) team, developing and managing the QSA On-site Visit and Verification Program.

In March 2015, Wendy was appointed as the Senior Manager of the CEC's Quality Improvement Academy where she managed the Improvement Science and Clinical Leadership Programs with over 400 participant enrolments each year.

In October, 2020 Wendy was seconded to the NSW eHealth Clinical Engagement and Patient Safety team as their Senior Manager of Safety & Quality.

Wendy is a RABQSA-AU & BSBAUD402B Certified Auditor and successfully completed the ISQua Fellowship Program in June 2014, the CEC Executive Clinical Leadership Program in August 2014 and the USA Institute for Healthcare Improvement (IHI)  Improvement Advisor Program in February, 2019. Wendy is passionate about improving the quality and safety of healthcare for current and future generations.