Virtual drop-in sessions for mental health teams

The Clinical Excellence Commission is offering virtual drop-in sessions to support mental health teams in their safety and quality improvement projects.

If you would like to arrange a time to talk with the CEC team outside of the scheduled drop-in session times, please contact Hien Nguyen, Program Support – Mental Health Patient Safety Program on 02 9269 5570 or email CEC-MHPSP@health.nsw.gov.au.

We can support mental health teams in the areas of, but not limited to:

  • Improvement science methodology
  • Safety data for learning and improvement
  • Leading safety and quality improvement
  • Safety culture
  • Safety fundamentals for teams
  • Use of QIDS and QARS.

Staff profiles

 Ingrid Hutchinson

Ingrid Hutchinson

Improvement Lead, Systems Improvement

Ingrid Hutchinson is the Improvement Lead – NSW Falls Prevention Program at the Clinical Excellence Commission, where she co-ordinates a variety of state-wide Falls Prevention projects and supports the NSW Falls Prevention Coordinators.

Ingrid has a background in Nutrition and Health Promotion with experience coaching teams in Improvement Methodology. Ingrid has expertise with Family of Measures, Driver Diagrams, Run charts, Safety Fundamentals, Safety Culture, Team Design, Quality Tools, Process Mapping and PDSA cycles.

 Jacquelyne Lam

Jacquelyne Lam

Improvement Lead, Medication Safety, Systems Improvement

Jacqui is a member of the Medication Safety and Quality team at the Clinical Excellence Commission.

She is an advocate for quality improvement work and looks forward to supporting mental health teams across LHDs.

Jacqui's expertise is in antimicrobial stewardship working as a pharmacist promoting quality use of antibiotics.  She is familiar with and understands the day to day juggle with clinical duties, quality improvement work and other competing priorities.

Previously, Jacqui worked at an LHD level in the Clinical Governance Unit facilitating different types of quality improvement projects, clinical audits, data analysis and reporting. She has also facilitated several quality improvement workshops in the recent past.

Jacqui is available to support and assistance with your quality improvement journey.

 Kimberley Fitzpatrick

Kimberley Fitzpatrick

Senior Manager, Mental Health Patient Safety Program, Systems Improvement

BHealth (Health Service Management), Diploma Management, Diploma Business, FISQua, IA

Kimberley's passion for quality and safety in healthcare began early in her career leading health projects and programs in government and non-government organisations.

Kimberley joined the NSW Clinical Excellence Commission in 2005, leading the inaugural NSW Hand Hygiene Campaign and Between the Flags Program.

Between March 2014 and January 2018, Kimberley was a key member of the Senior Executive for South Eastern Sydney Local Health District, Mental Health Service, leading the Service Development and Innovation portfolio. In this role, she was responsible for Service Development, Innovation, and Improvement Science, and led the SESLHD Mental Health Patient Safety Program to reduce harm to consumers and increase the capability of staff to build a culture of improvement locally in partnership with consumers.

Kimberley embarked on the International Society for Quality in Health Care (ISQua) Fellowship Programme receiving Fellowship in January 2017, and she undertook the Improvement Advisor Program at the Institute for Healthcare Improvement (IHI) in Boston, graduating in September 2017.

In January 2018, Kimberley joined the Clinical Excellence Commission as Improvement Advisor, supporting the NSW Falls in Hospitals Collaborative, and supporting the IHI Improvement Advisor Program participants, and National Perineal Tears Collaborative. In November 2018, she was appointed Senior Manager for the NSW Mental Health Patient Safety Program.

 Lorraine Lovitt

Lorraine Lovitt

Senior Improvement Lead, Systems Improvement

Lorraine is a Senior Improvement Lead in the Older Persons Safety Program at Clinical Excellence Commission with a focus on Comprehensive Care – minimising harm.

This role is to support building capacity for quality and safety improvement initiatives to improve care for older people as they engage with NSW Health services.

Lorraine has a nursing background with considerable experience in aged care in both community and acute care settings and in the residential aged care sector and is a Graduate of the Australian Institute of Company Directors (AICD).

 Maree Connolly

Maree Connolly

Improvement Lead, Systems Improvement

Maree is passionate about improving health outcomes and experiences for patients, whether in a large metropolitan facility or a small rural hospital.

Maree has worked at the Clinical Excellence Commission (CEC) for over 10 years on programs including the National Hand Hygiene Initiative, the NSW Falls Prevention Program and the Pressure Injury Prevention Project.

She is currently working as an Improvement Lead in the newly formed Older Persons Patient Safety Program that focuses on supporting quality improvement initiatives, including the provision of support for the Living Better Value Care (LBVC) Falls Collaborative teams and working with the Mental Health Patient Safety Program.

Maree's experience in health has helped develop a strong commitment to improvement in clinical practice enhancing the patient experience and building capacity in health care.

 Mary Fullick

Mary Fullick

Senior Improvement Lead, Systems Improvement

Mary is a Senior Improvement Lead in the Adult Patient Safety Program and has led the Clinical Excellence Commission SEPSIS KILLS program since 2010.

She has been involved in adult, paediatric, maternal and older person patient safety initiatives and has engaged with a wide range of networks at state and national levels.

Mary has a clinical background as a Registered Nurse and has worked in the United Kingdom and Australia in intensive care and education prior to moving to the quality and safety arena.

She has broad experience in clinical governance and quality/safety improvement at hospital, local health district and state-wide levels and has a strong interest in healthcare culture change and large systems improvement.

 Dr Mary Ryan

Dr Mary Ryan

Improvement Lead & Program Lead, Team Effectiveness ​

As the Program Lead – Team Effectiveness, Mary's work is focused at the point-of-care. She partners with clinical teams, using the Team Stripes framework as a method to enhance teamwork and communication and ultimately influence a positive safety culture.

By background, Mary is a registered nurse with a PhD in nursing, focused specifically on patient experience. Mary has completed an NHMRC Implementation Science Fellowship as well as an IHI Improvement Coach program. Mary draws on her years of clinical practice to help inform her current role with the CEC.

 Malcolm Green

Malcolm Green

Senior Manager, Adult Patient Safety, Systems Improvement

RN, BN, MN (Critical Care)

Following the completion of a Master of Nursing in Critical Care, Malcolm went on to a variety of roles in intensive care across the NSW Public Health System and NHS England.

His seemingly conflicting interests of resuscitation and organ donation have seen him work for both the Australian Resuscitation Council and the NSW Organ and Tissue Donation Service and he is a National Board Member of the Australian College of Critical Care Nurses.

Malcolm is a member of the International Society for Rapid Response Systems and has a broad interest in using predictive analytics and electronic clinical decision support tools to recognise and respond to deteriorating patients.

Malcolm joined the NSW Clinical Excellence Commission in 2012, where he is the Senior Manager, Adult Patient Safety Program leading state wide initiatives to improve the early recognition and response to deteriorating patients, sepsis and the prevention of harm from falls and pressure injuries in the NSW Public Health System.

Malcolm undertook the Institute for Healthcare Improvement year-long Improvement Advisor Program graduating in September 2017 and continues to teach Quality Improvement Science at a local and national level.

 Sarah Fischer

Sarah Fischer

Lead Organisational Psychologist, Capability & Culture

Sarah is the Lead Organisational Psychologist at the Clinical Excellence Commission in the Organisational Effectiveness Team.

She specialises in understanding the organisational psychology of healthcare and her work focuses on helping healthcare services improve their leadership and safety cultures to enable staff to deliver safe, reliable care.

In addition, Sarah is a PhD candidate, casual lecturer and placement supervisor at Deakin University and Macquarie University. Her research interest is exploring trust between employees, as well as the organisational conditions that influence clinician engagement in safety and quality improvement in healthcare.

 Sonya Bubnij

Sonya Bubnij

Program Lead - Curriculum and Faculty Development

RN MEd GradDip Clin Ed, ICU Cert

Sonya is a Registered Nurse with over 30 years' experience in NSW Health.

Her past roles include Clinical Nurse Specialist in both Intensive Care and Community Aged Care, Clinical Nurse Educator for Community Palliative Care and Clinical Nurse Consultant for Surgery at St George Hospital. She has also been a Lecturer in charge of several undergraduate units at the Australian Catholic University.

Sonya has applied quality improvement methodologies to her own improvement projects for over 12 years. Her most recent role as Improvement Advisor for South East Sydney Mental Health Services involved coaching staff at all levels to apply Improvement Science to projects to achieve measurable outcomes for their consumers and teams.

Sonya is passionate about staff development and service improvement for safety and quality. She has a Master’s in Clinical Education, Certificate IV in Workplace Learning and Assessment, and a Diploma of Leadership and Management. She has more than 12 years' experience in clinical leadership development, facilitation and coaching.

 Wendy Jamieson

Wendy Jamieson

eHealth, Acting Senior Manager - Safety & Quality, Clinical Engagement and Patient Safety

B App Sci (MRA), Masters Sci (Applied Statistics), FISQua

Wendy has over twenty-five years' experience in quality management in healthcare with leadership roles in Victoria and NSW.

In 2009, she joined the CEC as a member of the Quality Systems Assessment (QSA) team, developing and managing the QSA On-site Visit and Verification Program.

In March 2015, Wendy was appointed as the Senior Manager of the CEC's Quality Improvement Academy where she managed the Improvement Science and Clinical Leadership Programs with over 400 participant enrolments each year.

In October, 2020 Wendy was seconded to the NSW eHealth Clinical Engagement and Patient Safety team as their Senior Manager of Safety & Quality.

Wendy is a RABQSA-AU & BSBAUD402B Certified Auditor and successfully completed the ISQua Fellowship Program in June 2014, the CEC Executive Clinical Leadership Program in August 2014 and the USA Institute for Healthcare Improvement (IHI)  Improvement Advisor Program in February, 2019. Wendy is passionate about improving the quality and safety of healthcare for current and future generations.