Learning from the NSW Mental Health system
The Clinical Excellence Commission has developed a deep understanding of NSW mental health services, the many challenges and contextual factors that patients, clinicians and teams are encountering, and the harms in the mental health system. The sources of information that have informed our understanding include:
- Visits, structured interviews, survey of LHDs/SHNs
- Identifying exemplary services in Australia and internationally
- Analysis of incident data.
We were both surprised and heartened by how these separate sources of information led to a coherent understanding of the direction NSW mental health services (and indeed the whole of NSW Health) need to move in order to improve patient safety.
Our commitment is to continue to check-in with, listen to and learn from patients, clinicians and leaders in the LHD/SHNs. We will continue to test our understanding and developing the Mental Health Patient Safety Program to enable and support our work on quality and safety.