Open disclosure eLearning modules are available at HETI Online. They have been developed by the CEC for clinicians and other health care staff and include:
Introduction to Open Disclosure - a short lesson designed for all clinicians and other health care staff
Clinician Disclosure Module - six short lessons designed to develop the skills required by clinicians to perform Clinician Disclosure with patients or support people immediately following a patient safety incident.
Lesson 1: Introduction to Clinician Disclosure
Lesson 2: NSW Health Open Disclosure Processes
Lesson 3: The Clinician's Perspective
Lesson 4: The Patient and Family Perspective
Lesson 5: Apologising and Saying Sorry
Lesson 6: Communicating with STARS
Open Disclosure Advisor Module - six short lessons designed to provide senior clinicians and managers with an understanding of the role of Open Disclosure Advisors.
Lesson 1: The Role of Open Disclosure Advisors
Lesson 2: The Formal Open Disclosure Process
Lesson 3: How the Open Disclosure Advisor Supports the Clinician
Lesson 4: Supporting the Formal Open Disclosure Process
Lesson 5: Planning and Facilitating the Formal Open Disclosure Meeting
Legal and Insurance FAQs
Some clinicians and health professionals have expressed hesitation about participating in open disclosure discussions due to concerns around legal and financial implications. Chapter 10 of the Open Disclosure Handbook addresses many of these concerns and answers many of the common questions about legal interpretations and insurance implications.