Incident management policy resources

Incident Management Policy (PD2020_047) requirements started on 14 December 2020.

Supplementary advice

Use this guidance for interim reporting arrangements while the CEC and eHealth update ims+ to meet the policy requirements.

The CEC has consulted with radiation experts. Use this advice for radiation incidents which require a RIB.

Templates for serious incidents

Use the templates below for incidents notified from 14 December 2020 onwards.

Toolkits for serious incidents

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Two-minute explainer - Changes to serious incident management

NSW Health is strengthening the way it responds to serious incidents. Discover the changes in this two-minute explainer.

Platform: YouTube Duration: 2m 24s

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Changes to serious incident management in NSW - Presentation

This video explains upcoming changes to serious incident management in NSW.

Platform: YouTube Duration: 12m 43s

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Two-minute explainer - Preliminary Risk Assessment

This two-minute video describes the process for preliminary risk assessments in NSW Health.

Platform: YouTube Duration: 1m 49s

PRA video

Presentation - Preliminary Risk Assessment

This video explains the NSW Health preliminary risk assessment process.

Platform: YouTube Duration: 3m 58s

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One-minute explainer - Dedicated family contact

This one-minute explainer video describes the role of the dedicated family contact in NSW Health.

Platform: YouTube Duration: 53s

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Presentation - Dedicated Family Contact

This video explains the role of the Dedicated Family Contact.

Platform: YouTube Duration: 2m 21s

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Two-minute explainer - Clinical harm score 1 incidents

This two-minute video provides a high-level overview of how clinical harm score 1 incidents will be managed in NSW Health from 14 December 2020.

Platform: YouTube Duration: 2m 21s

Serious adverse event review methodologies explainer

Four-minute explainer - Serious adverse event review methodologies

This four-minute video provides a high level explanation of the approved review methodologies for serious incidents in NSW Health.

Platform: YouTube Duration: 4m 09s

  • SAER end-to-end process
  • Staff fact sheet - policy changes
  • SAER - Information for clinicians
  • SAER - Information for staff
  • SAER - Information for team members
  • Incident management requirements – Information for NUMs and MUMs
  • RCA

    Root Cause Analysis

    This recorded webinar provides an overview of the steps required to complete a root cause analysis for serious incidents in NSW Health.

    Platform: YouTube Duration: 10m 32s

    London Protocol

    Systems analysis of clinical incidents - London Protocol

    This recorded webinar provides an overview of the steps required to complete a London Protocol review for serious incidents in NSW Health.

    Platform: YouTube Duration: 12m 09s

    Incident Analysis

    NSW Health Incident Analysis

    This recorded webinar provides an overview of the steps required to complete a NSW Health Concise Incident Analysis and NSW Health Comprehensive incident analysis review for serious incidents in NSW Health.

    Platform: YouTube Duration: 14m 39s

    Serious corporate incident management explainer

    One-minute explainer - Serious corporate incident management

    This one-minute explainer video describes serious corporate incident management processes in NSW Health.

    Platform: YouTube Duration: 1m 24s

    Serious corporate incident management explainer

    Presentation - Serious Corporate Incident Management Process

    This video explains the NSW Health serious corporate incident management process.

    Platform: YouTube Duration: 5m 19s

    Legislation and related policies

    Access legislation via NSW Health Legal compendium. Relevant NSW Health legislation includes:

    • Health Administration Act 1982
    • Health Administration Regulation 2020
    • Health Administration Amendment (Serious Adverse Event Reviews) Regulation 2020
    • Health Care Complaints Act 1993 (NSW)
    • Health Records and Information Privacy Act 2002
    • Health Records and Information Privacy Regulation 2017
    • Health Services Act 1997
    • Privacy and Personal Information Protection Act 1998
    • Private Health Facilities Act 2007
    • Private Health Facilities Regulation 2017
    • Work Health and Safety Act 2011

    These policies and guidelines are relevant to the NSW Health Incident Management policy.

    Useful resources

    Is this problem due to a systems issue?

    Is this an incident or is it a complication?

    Four questions to ask yourself

    ims+ incident management system

    Notify incidents in the new ims+ incident management system.