Incident management policy resources

Incident Management Policy (PD2020_047) requirements started on 14 December 2020.

Interim reporting arrangements

The CEC and eHealth NSW are updating ims+ to meet the policy requirements.

Use this guidance for interim reporting arrangements.

Templates for serious incidents

Use the templates below for incidents notified from 14 December 2020 onwards.

Toolkits for serious incidents

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Two-minute explainer - Changes to serious incident management

NSW Health is strengthening the way it responds to serious incidents. Discover the changes in this two-minute explainer.

Platform: YouTube Duration: 2m 24s

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Changes to serious incident management in NSW - Presentation

This video explains upcoming changes to serious incident management in NSW.

Platform: YouTube Duration: 12m 43s

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Two-minute explainer - Preliminary Risk Assessment

This two-minute video describes the process for preliminary risk assessments in NSW Health.

Platform: YouTube Duration: 1m 49s

PRA video

Presentation - Preliminary Risk Assessment

This video explains the NSW Health preliminary risk assessment process.

Platform: YouTube Duration: 3m 58s

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One-minute explainer - Dedicated family contact

This one-minute explainer video describes the role of the dedicated family contact in NSW Health.

Platform: YouTube Duration: 53s

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Presentation - Dedicated Family Contact

This video explains the role of the Dedicated Family Contact.

Platform: YouTube Duration: 2m 21s

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Two-minute explainer - Clinical harm score 1 incidents

This two-minute video provides a high-level overview of how clinical harm score 1 incidents will be managed in NSW Health from 14 December 2020.

Platform: YouTube Duration: 2m 21s

Serious adverse event review methodologies explainer

Four-minute explainer - Serious adverse event review methodologies

This four-minute video provides a high level explanation of the approved review methodologies for serious incidents in NSW Health.

Platform: YouTube Duration: 4m 09s

  • SAER end-to-end process
  • Staff fact sheet - policy changes
  • SAER - Information for clinicians
  • SAER - Information for staff
  • SAER - Information for team members
  • Incident management requirements – Information for NUMs and MUMs
  • RCA

    Root Cause Analysis

    This recorded webinar provides an overview of the steps required to complete a root cause analysis for serious incidents in NSW Health.

    Platform: YouTube Duration: 10m 32s

    London Protocol

    Systems analysis of clinical incidents - London Protocol

    This recorded webinar provides an overview of the steps required to complete a London Protocol review for serious incidents in NSW Health.

    Platform: YouTube Duration: 12m 09s

    Incident Analysis

    NSW Health Incident Analysis

    This recorded webinar provides an overview of the steps required to complete a NSW Health Concise Incident Analysis and NSW Health Comprehensive incident analysis review for serious incidents in NSW Health.

    Platform: YouTube Duration: 14m 39s

    Serious corporate incident management explainer

    One-minute explainer - Serious corporate incident management

    This one-minute explainer video describes serious corporate incident management processes in NSW Health.

    Platform: YouTube Duration: 1m 24s

    Serious corporate incident management explainer

    Presentation - Serious Corporate Incident Management Process

    This video explains the NSW Health serious corporate incident management process.

    Platform: YouTube Duration: 5m 19s

    Legislation and related policies

    Access legislation via NSW Health Legal compendium. Relevant NSW Health legislation includes:

    • Health Administration Act 1982
    • Health Administration Regulation 2020
    • Health Administration Amendment (Serious Adverse Event Reviews) Regulation 2020
    • Health Care Complaints Act 1993 (NSW)
    • Health Records and Information Privacy Act 2002
    • Health Records and Information Privacy Regulation 2017
    • Health Services Act 1997
    • Privacy and Personal Information Protection Act 1998
    • Private Health Facilities Act 2007
    • Private Health Facilities Regulation 2017
    • Work Health and Safety Act 2011

    These policies and guidelines are relevant to the NSW Health Incident Management policy.

    Useful resources

    Is this problem due to a systems issue?

    Is this an incident or is it a complication?

    Four questions to ask yourself

    ims+ incident management system

    Notify incidents in the new ims+ incident management system.