Providing education
Developing and delivering education is a fundamental component to ensuring the QI project's success. Education and training will need to be delivered to a variety of stakeholder groups at numerous points throughout the project lifecycle. The purpose and content of the education will vary depending on the project stage (for example, testing versus implementation).
Consider:
- Starting the session with an interactive poll or pre and post quiz to check perception and knowledge of Med Rec, for example:
- How soon should a Best Possible Medication History (BPMH) be completed?
- What are the common pitfalls when collecting a history?
- Who is responsible for completing Med Rec?
The Med Rec FAQ provides some ideas on common misconceptions.
- Including a recent patient story to build engagement
- Inviting a well-respected local champion to speak to the unit/ward where your project is being conducting
- Asking attendees to work on a case study, for example:
- A geriatric patient with polypharmacy admitted to the hospital - how do you conduct a BPMH?
- A mental health patient ready to be discharged with a number of changed medications - what information do you provide to the patient, carer and healthcare professionals who will be receiving his/her care?
- Aiming for short and frequent sessions to increase attendance – consider how staff who work night shift will receive education
- Collecting feedback following education sessions
- Keeping a record of the attendance
- Working with your team (you don't have to prepare and deliver all the education yourself).
Med Rec education resources
The CMM education and training webpage contains a number of resources on Best Possible Medication History (BPMH), Medication Reconciliation (Med Rec), Continuity of Medication Management (CMM) and detailed Med Rec resources targeting Nursing and Midwifery education (which can be adapted to other non-pharmacy professions).